Congratulations, Tricia Flanary!

Please join me in congratulating Tricia Flanary, the new owner of Bay Cleaning!

Many of you already know Tricia. She has been running the daily operations of the company for the past 6 months in preparation for this transition. She is very organized, has a positive attitude and is a creative thinker, able to come up with innovative ways to solve challenges.

Tricia enjoys working with Bay Cleaning clients and has great working relationships with our cleaning technicians. She is dedicated to providing our customers with the same exceptional service that the company has been known for over the past 5 years.

I am thrilled that Tricia has accepted this opportunity and I’m confident that she will excel and thrive.

If you’d like to send her a note, you can reach her at

Thank you from the founder of Bay Cleaning
It has been a pleasure getting to know all of our wonderful clients. I appreciate every one of our loyal customers. I love meeting people and I’m pleased to say that I’ve made some good friends. I consider it an honor to have been invited into your homes and businesses.

I won’t be far away. I’ll be handling some of the marketing tasks for Tricia as she continues to build on Bay Cleaning’s success. Thank you very much for your support.

With gratitude,

Charlotte Zang

Kent Island Neighbors Shares Bay Cleaning’s Story


Sending a big THANK YOU to Beth Marx, Publisher of Kent Island Neighbors, for the article she wrote in the February issue. Also, special thanks to Emily Lovald Jackson of Cat and the Fiddle Photography for the cover shot.

The article highlights our work with Cleaning for a Reason which provides free house cleanings for people who are battling cancer.

We couldn’t do this without our very talented and dedicated staff who provide a valuable service to people throughout Kent and Queen Anne’s Counties.


Don’t miss the recent Redfin article I was featured in: “How to Deep Clean Your Home for a Fresh Start This New Year”

It’s safe to say that just about everyone was ready to leave 2020 in the past and start brand new this January. And nothing beats a clean and tidy space when starting fresh in the new year. Our surroundings affect our mood, and any leftover clutter and dust from last year may make it difficult to get in the right headspace. That’s why now is the time to make deep cleaning your home a priority.

To help get you started, I, along with other experts from Sacramento, CA to Atlanta, GA, was asked by Redfin to share our best cleaning and organizing tips that you can implement into your routine today. Check out what I had to say!

How to Deep Clean Your Home for a Fresh Start This New Year

Top 4 Tips for Cleaning Your Home

1. Get organized
Clear the clutter because you can’t clean well when there are things piled on the floor, tables & counters
Clean room by room
Set a time limit for each room so you are constantly moving

2. Gather the right products and tools
All-purpose surface cleaning spray
Glass, shower and floor cleaners
Duster, dust mop, broom, dustpan
Mop and bucket
Sponges, toilet brush, scrub brush
Microfiber cloths & feather duster

3. Remove cobwebs & dust first – starting at the top
Ceiling fans and light fixtures
Ceiling corners and door frames
Use a feather duster for picture frames and delicate items

4. Clean the floors last
Use a dust mop on hardwood floors
Vacuum floors
Mop your way out of the room

Use these tips and your house will be clean and fresh in no time!

Bay Cleaning Donates Cleaning Services

Over the past four years, Bay Cleaning has donated $4,510 in cleaning services to local cancer patients through their partnership with nonprofit Cleaning for a Reason. Owner Charlotte Zang wants to bring heightened awareness of the cause to the area during Cleaning for a Reason Week, April 18-24. The goal is to help more households battling any type of cancer to receive the gift of a clean home.

“Cleaning for a Reason is a wonderful organization that provides a much needed service for cancer patients and their families in their time of need,” Zang said. “As a partner, we have cleaned for many cancer patients who have invited us into their homes, while they are in treatment. It is an honor to serve them, while they work on getting healthy. During this COVID-19 crisis, we are eager to do our part as an essential business by providing a clean, safe, healthy home for all of our clients and especially the cancer patients.”

Through partnership with Cleaning for a Reason, Bay Cleaning supports two homes per month for two consecutive months free of charge. This is an ongoing service to cancer patients residing in Kent and Queen Anne Counties.

About Bay Cleaning
Founded in 2016, Bay Cleaning is the area’s premier professional cleaning service. The company is dedicated to helping make people’s lives easier by providing exceptional custom care for homes and businesses. Insured and bonded, the company’s clients include busy parents, professionals, retirees, homeowners, business owners, realtors, and landlords. For more information, see

About Cleaning for a Reason
Cleaning for a Reason partners with more than 1,200 residential cleaners throughout the United States and Canada to offer free house cleaning to any household battling cancer. Since 2006, the nonprofit and its partners have donated more than $13 million in services, helping more than 39,000 cancer patients. In 2017, Cleaning for a Reason was adopted by ISSA Charities, the charitable arm of ISSA, The Worldwide Cleaning Industry Association. To learn more about Cleaning for a Reason and to apply for free house cleaning, see

Stop standing behind a counter!

Bay Cleaning is a local residential cleaning company looking to grow our team by recruiting positive people who want to make a difference in SOUTHERN CECIL COUNTY!

We know this job can provide lasting satisfaction, great exercise, new skills and personal responsibility. One important requirement is that you must be AWESOME!!!

How do we define AWESOME?
• Go-Getter: You have a hard time sitting at a desk all day because you like to move and stay busy. You follow directions and have a keen eye for detail – you notice little things that others miss!
• Excellent Communication Skills: You know how to listen to others and express yourself clearly.
• Must LOVE Cleaning: We thrive on ensuring our clients experience the feeling of entering a clean environment. To be successful, you must feel the same way. This is essential.
• Early Bird: You are a morning person who loves to start their day with a BANG!
• Optimist: You see the glass as half full & don’t allow challenges to derail your day.
• Eagerness to Grow & Learn: You give 100% all the time are always looking for the opportunity to improve. You like feedback and strive to do your best.
• Multi-tasker: You can rub your belly & pat your head at the same time. When given big projects with many small pieces, you say “BRING IT ON!”
What We Provide:
• Comprehensive Paid Training. This isn’t like cleaning your own home. We are going to show you how the pros do it!
• Positive Work Environment – Negativity & drama are not welcome here.
• Fun Work Environment – We work hard AND play harder!
• Above Average Wages
• No Nights or Weekends required
• Advancement Opportunities
• Emphasis on Personal Growth
• The ability to lift 20 lbs; stand, bend, kneel, push, pull and perform cleaning duties
• Ability to read, speak, and write English fluently
• Have a valid driver’s license
• Your own reliable transportation
• Need to pass criminal background check

Apply online or send an email to

Become a Mystery Shopper

Our goal is to be the best cleaning service in Kent & Queen Anne’s counties.

We are the only cleaning service in the area using Mystery Shoppers to evaluate our services. We collect feedback and valuable input from our Mystery Shoppers to ensure exceptional service every time.

Our cleaning technicians never know which appointment is a Mystery Shopper. Feedback enables us to reward employees or re-train in any areas that need attention.

As a Mystery Shopper with Bay Cleaning, you will get a discounted rate in exchange for an evaluation and a flexible schedule. Spots are limited. Send an email to Missy at for details.

When a Mystery Shopper is needed in your area, you will be notified.

Bay Cleaning can end the Mystery Shopper program at any time without notice.

Five Questions to Ask Before You Hire a Cleaning Service

The holidays are coming! In addition to your regular schedule of work, taking care of the children, errands, and other chores, now you have to do extra shopping, baking, and entertaining. You can’t do it all.

If you’re considering hiring a cleaning service, here are 5 questions you should ask before you make a decision:

1. Are you insured and bonded?
Professional cleaning services should carry liability insurance and be bonded. They should have policies in case something gets broken or damaged. For your peace of mind, Bay Cleaning carries general liability insurance and is bonded. Please tell us if you have any items that require special care.

2. Do you carry worker’s compensation?
Companies that hire employees pay federal, state, and social security taxes. They provide employees with worker’s compensation in the event that an employee gets injured. That means the homeowner won’t be liable. Bay Cleaning carries worker’s compensation for all its employees.

3. Do you bring equipment and cleaning supplies?
Some companies bring their own supplies and equipment while others may only bring the equipment. Bay Cleaning provides all cleaning supplies and equipment. However, we prefer to use your vacuum so we are not bringing dust, dirt, or allergens from elsewhere into your home. Please make us aware of any preferences you might have regarding cleaning products.

4. Do you have a satisfaction guarantee?
Cleaning companies should provide you with a satisfaction guarantee. At Bay Cleaning, if for some reason you are not satisfied with our work, we will come back the next day at no charge to make it right. Every home is unique. We encourage our customers to openly communicate to make sure that their cleaning needs are being met. Your feedback is an opportunity for us to improve and ensure that we deliver exceptional custom care for your home.

5. How will you get access to my home?
If you can’t be home during the cleaning, you might decide to leave a key under the mat. The cleaning technician will leave it inside when they are done. You could also grant access with a code to the garage or lockbox.

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