Become a Mystery Shopper

Our goal is to be the best cleaning service in Kent & Queen Anne’s counties.

We are the only cleaning service in the area using Mystery Shoppers to evaluate our services. We collect feedback and valuable input from our Mystery Shoppers to ensure exceptional service every time.

Our cleaning technicians never know which appointment is a Mystery Shopper. Feedback enables us to reward employees or re-train in any areas that need attention.

As a Mystery Shopper with Bay Cleaning, you will get a discounted rate in exchange for an evaluation and a flexible schedule. Spots are limited. Send an email to Missy at for details.

When a Mystery Shopper is needed in your area, you will be notified.

Bay Cleaning can end the Mystery Shopper program at any time without notice.

Five Questions to Ask Before You Hire a Cleaning Service

The holidays are coming! In addition to your regular schedule of work, taking care of the children, errands, and other chores, now you have to do extra shopping, baking, and entertaining. You can’t do it all.

If you’re considering hiring a cleaning service, here are 5 questions you should ask before you make a decision:

1. Are you insured and bonded?
Professional cleaning services should carry liability insurance and be bonded. They should have policies in case something gets broken or damaged. For your peace of mind, Bay Cleaning carries general liability insurance and is bonded. Please tell us if you have any items that require special care.

2. Do you carry worker’s compensation?
Companies that hire employees pay federal, state, and social security taxes. They provide employees with worker’s compensation in the event that an employee gets injured. That means the homeowner won’t be liable. Bay Cleaning carries worker’s compensation for all its employees.

3. Do you bring equipment and cleaning supplies?
Some companies bring their own supplies and equipment while others may only bring the equipment. Bay Cleaning provides all cleaning supplies and equipment. However, we prefer to use your vacuum so we are not bringing dust, dirt, or allergens from elsewhere into your home. Please make us aware of any preferences you might have regarding cleaning products.

4. Do you have a satisfaction guarantee?
Cleaning companies should provide you with a satisfaction guarantee. At Bay Cleaning, if for some reason you are not satisfied with our work, we will come back the next day at no charge to make it right. Every home is unique. We encourage our customers to openly communicate to make sure that their cleaning needs are being met. Your feedback is an opportunity for us to improve and ensure that we deliver exceptional custom care for your home.

5. How will you get access to my home?
If you can’t be home during the cleaning, you might decide to leave a key under the mat. The cleaning technician will leave it inside when they are done. You could also grant access with a code to the garage or lockbox.

The Perfect Gift for Mother’s Day

Maid Service,

a Manicure

and a Massage.

It doesn’t get any better than that!

A gift basket from Bay Cleaning is perfect for Mother’s Day. It contains a gift certificate for maid service, a manicure, and a massage. Customize it even further with a bottle of wine, some delicious chocolates, and a gift certificate to a favorite restaurant. She will love it!

Awesomeness Required!

Stop Standing Behind a Counter!

Bay Cleaning is looking for positive people who want to make a difference! We know this job can provide lasting satisfaction, great exercise, new skills, and personal responsibility. One important requirement is that you must be AWESOME!!!

How do we define AWESOME?

  • Go-Getter: You have a hard time sitting at a desk all day because you like to move and stay busy. You follow directions and have a keen eye for detail – you notice little things that others miss!
  • Excellent Communication Skills: You know how to listen to others and express yourself clearly.
  • Must LOVE Cleaning: We thrive on ensuring our clients experience the feeling of entering a clean environment. To be successful, you must feel the same way. This is essential.
  • Early Bird: You are a morning person who loves to start their day with a BANG!
  • Optimist: You see the glass as half full & don’t allow challenges to derail your day.
  • Eagerness to Grow & Learn: You give 100% all the time are always looking for the opportunity to improve. You like feedback and strive to do your best.
  • Multi-tasker: You can rub your belly & pat your head at the same time. When given big projects with many small pieces, you say “BRING IT ON!”

What We Provide:

  • Comprehensive Paid Training. This isn’t like cleaning your own home. We are going to show you how the pros do it!
  • Positive Work Environment– Negativity & drama are not welcome here.
  • Fun Work Environment– We work hard AND play harder!
  • Above Average Wages
  • No Nights or Weekends required
  • Advancement Opportunities
  • Emphasis on Personal Growth


  • The ability to lift 20 lbs; stand, bend, kneel, push, pull, and perform cleaning duties
  • Ability to read, speak, and write English fluently
  • Have a valid driver’s license
  • Your own transportation
  • Need to pass criminal background check

If you’re awesome, let’s talk!

Are you ready to make a difference and be paid while doing it?  Send a note to or call 443-566-0040.

What women really want for Valentine’s Day

It’s so simple!

Maid service

A merlot

And a meal!

Get a gift basket with a gift certificate for maid service for a year (or 6 months), a bottle of wine, delicious chocolates, and a $50 gift certificate from a local restaurant. She will love it! Free local delivery. 443-566-0040

Wouldn’t you love to come home to a clean house?

If you’re like most people, you spend a lot of your free time cleaning. You work all week and then do chores at home in the evenings and on weekends.

Wouldn’t you love to come home to a clean house?

Now you can! We are Bay Cleaning – a cleaning service that provides exceptional custom care for homes in Kent and Queen Anne’s counties. Your neighbors are pleased with the results and we know you will be, too!

House cleaning day can be your favorite day of the week when you choose Bay Cleaning.

  • Bay Cleaning offers clean you can trust.
  • Our trained cleaners complete a checklist at every clean.
  • We are fully insured and bonded for your peace of mind.
  • You will get exceptional custom care for your home at reasonable rates.


Give the gift of clean! People will love and appreciate a gift certificate for house cleaning. Even better: when you purchase 12 three-hour cleaning visits, you get a gift basket that includes chocolates and a free massage! Who could resist?

Call us at 443-566-0040 to get started. Then you (and the ones you love) can enjoy your weekends again.

4 Tips for Cleaning Your Home

Start from the top and work your way down, removing cobwebs and dusting surfaces.  Vacuum last.

Put a pillowcase over the ceiling fan blade and slide it off, trapping dust inside.

Fill a Pyrex measuring cup with water and heat in the microwave for a minute or two. Then simply wipe the inside with a paper towel for a quick and easy clean up.

To make windows sparkle, use a spray bottle containing water, a little vinegar and a few drops of Dawn detergent. Spray, wipe with a clean sponge, and then use a squeegee, cleaning the blade after each pass for a streak-free shine.

To get your home looking its best, call Bay Cleaning at 443-566-0040.

Residential Cleaner Wanted

Do you pride yourself on a job well done? Do you have excellent customer service skills? Do you work well both with a team and independently? If so, then we want you to join our growing, successful cleaning company!

Position Summary

In this role, working under the direction of management, you will establish relationships with clients, clean homes, and perform administrative duties when requested.

Cleaners needed in Chestertown, Stevensville, and Kent Island areas.

Successful candidates will be detail oriented and dedicated to excellence in cleaning and customer service.

Job Requirements

  • Valid Driver’s License
  • Positive Reference Check
  • Completion of Training


Cleaning Appointments

  • Clean homes and ensure tasks outlined in cleaning checklists are completed to the highest standards
  • Work with minimal supervision
  • Assess a client’s home, prioritize tasks, and use good judgment to customize appointment per client’s wishes
  • Establish positive relationships with clients by earning their trust and respect
  • Deliver the highest quality of customer service possible
  • Report to work on time each day and work extra hours when needed
  • Comply with proper safety policies and procedures (e.g., when using cleaning supplies, reporting incidents, etc.)
  • Ensure all equipment and supplies are transported from each appointment (not left behind)

Administrative Duties

  • Collect payments from clients when required
  • Keep an accurate log of appointment details
  • Report any complaints, issues, and problems to management as soon as possible after incident
  • Attend staff meetings with management as needed


Charlotte Zang

Bay Cleaning



1 2